𝐀𝐑𝐓𝐀 𝐍𝐨𝐫𝐌𝐢𝐧’𝐬 𝐛𝐫𝐢𝐞𝐟𝐢𝐧𝐠 𝐟𝐨𝐫𝐭𝐢𝐟𝐢𝐞𝐬 𝐛𝐢𝐳 𝐯𝐢𝐞𝐰𝐬, 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐲

 𝐁𝐲 𝐉𝐞𝐬𝐬𝐚 𝐌. 𝐂𝐥𝐞𝐨𝐩𝐚𝐬

𝐌𝐀𝐋𝐀𝐘𝐁𝐀𝐋𝐀𝐘 𝐂𝐈𝐓𝐘 (𝐏𝐈𝐀)--The Anti-Red Tape Act (ARTA) Council-Northern Mindanao demonstrated its commitment by organizing an orientation that delves into the complexities of Republic Act 11032 at the Kaamulan Folk Arts Theater, Malaybalay City, August 4.

Aimed at engaging participants in an insightful discourse about the provisions and implications of the law, the ARTA Council facilitated a collaborative atmosphere, equipping attendees with the knowledge and understanding they need to navigate the intricacies of Republic Act 11032 and its influence on the landscape of business operations and administration of government services. 

Dr. Jutchel Nayra, ARTA Northern Mindanao regional chief, said the event is designed to improve the ease of doing business and enhance public service delivery in the province.

 𝘋𝘳. 𝘑𝘶𝘵𝘤𝘩𝘦𝘭 𝘕𝘢𝘺𝘳𝘢, 𝘈𝘙𝘛𝘈 𝘕𝘰𝘳𝘵𝘩𝘦𝘳𝘯 𝘔𝘪𝘯𝘥𝘢𝘯𝘢𝘰 𝘳𝘦𝘨𝘪𝘰𝘯𝘢𝘭 𝘤𝘩𝘪𝘦𝘧, 𝘦𝘹𝘱𝘭𝘢𝘪𝘯𝘴 𝘙𝘈 11032, 𝘢𝘭𝘴𝘰 𝘬𝘯𝘰𝘸𝘯 𝘢𝘴 𝘵𝘩𝘦 𝘊𝘪𝘵𝘪𝘻𝘦𝘯’𝘴 𝘊𝘩𝘢𝘳𝘵𝘦𝘳, 𝘵𝘩𝘢𝘵 𝘢𝘪𝘮𝘴 𝘵𝘰 𝘢𝘥𝘰𝘱𝘵 𝘢 𝘩𝘢𝘳𝘮𝘰𝘯𝘪𝘻𝘦𝘥 𝘢𝘯𝘥 𝘴𝘵𝘢𝘯𝘥𝘢𝘳𝘥𝘪𝘻𝘦𝘥 𝘧𝘳𝘢𝘮𝘦𝘸𝘰𝘳𝘬 𝘧𝘰𝘳 𝘮𝘦𝘢𝘴𝘶𝘳𝘪𝘯𝘨 𝘤𝘭𝘪𝘦𝘯𝘵 𝘴𝘢𝘵𝘪𝘴𝘧𝘢𝘤𝘵𝘪𝘰𝘯 𝘢𝘤𝘳𝘰𝘴𝘴 𝘢𝘭𝘭 𝘭𝘦𝘷𝘦𝘭𝘴 𝘰𝘧 𝘵𝘩𝘦 𝘨𝘰𝘷𝘦𝘳𝘯𝘮𝘦𝘯𝘵 𝘵𝘰 𝘦𝘯𝘴𝘶𝘳𝘦 𝘤𝘰𝘯𝘵𝘪𝘯𝘶𝘰𝘶𝘴 𝘪𝘮𝘱𝘳𝘰𝘷𝘦𝘮𝘦𝘯𝘵 𝘰𝘧 𝘧𝘦𝘦𝘥𝘣𝘢𝘤𝘬 𝘮𝘦𝘤𝘩𝘢𝘯𝘪𝘴𝘮. (JMCleopas-GIP/PIA 10/Bukidnon)

"RA 11032, also known as the Citizen's Charter, is a standard guide or pledge that communicates information on the services provided in simple terms. A government agency's charter includes all of its services, both external and internal," she said.

She explained that the Citizen’s Charter aims to adopt a harmonized and standardized framework for measuring client satisfaction across all levels of the government to ensure continuous improvement of the feedback mechanism.

Engr. Norberto Baltazar, representing the Provincial Planning and Development Office, reported the five key agenda items to highlight the province's overarching vision and mission. These included improving service structures, implementing sound regulatory practices, setting up benchmarks for processing times (ranging from 3 to 7 to 20 working days) to facilitate quick permits and licenses, creating operational efficiency in services, and the critical role of integrating government technology for effective innovation.

Dominic Sanchez from the ARTA Northern Mindanao Regional Office Field emphasized that the government body responsible for enforcing Section 17 of R.A. 11032's rules and regulations is tasked to monitor and ensure compliance with the national policy on the Anti-Red Tape Law for doing business.

The law's scope he said includes all government offices and agencies in the executive department, such as local government units (LGUs), government-owned or controlled corporations, and other government instrumentalities. 

“These entities, regardless of their location within or outside the Philippines, come under the law's jurisdiction if they offer services pertaining to both business and non-business transactions as outlined in the regulations,” Sanchez said. 

The ARTA's responsibilities revolve around streamlining processes, re-engineering procedures, improving regulatory management systems, and engaging stakeholders. 

However, in cases of non-compliance, the ARTA can take enforcement measures such as investigating the situation, setting traps, and filing cases in accordance with R.A 11032. (JMCleopas-GIP/PIA 10/Bukidnon)

𝘛𝘩𝘦 𝘈𝘯𝘵𝘪-𝘙𝘦𝘥 𝘛𝘢𝘱𝘦 𝘈𝘤𝘵 (𝘈𝘙𝘛𝘈) 𝘊𝘰𝘶𝘯𝘤𝘪𝘭-𝘕𝘰𝘳𝘵𝘩𝘦𝘳𝘯 𝘔𝘪𝘯𝘥𝘢𝘯𝘢𝘰 𝘥𝘦𝘮𝘰𝘯𝘴𝘵𝘳𝘢𝘵𝘦𝘴 𝘪𝘵𝘴 𝘤𝘰𝘮𝘮𝘪𝘵𝘮𝘦𝘯𝘵 𝘣𝘺 𝘰𝘳𝘨𝘢𝘯𝘪𝘻𝘪𝘯𝘨 𝘢𝘯 𝘰𝘳𝘪𝘦𝘯𝘵𝘢𝘵𝘪𝘰𝘯 𝘵𝘩𝘢𝘵 𝘥𝘦𝘭𝘷𝘦𝘴 𝘪𝘯𝘵𝘰 𝘵𝘩𝘦 𝘤𝘰𝘮𝘱𝘭𝘦𝘹𝘪𝘵𝘪𝘦𝘴 𝘰𝘧 𝘙𝘦𝘱𝘶𝘣𝘭𝘪𝘤 𝘈𝘤𝘵 11032 𝘢𝘵 𝘵𝘩𝘦 𝘒𝘢𝘢𝘮𝘶𝘭𝘢𝘯 𝘍𝘰𝘭𝘬 𝘈𝘳𝘵𝘴 𝘛𝘩𝘦𝘢𝘵𝘦𝘳, 𝘔𝘢𝘭𝘢𝘺𝘣𝘢𝘭𝘢𝘺 𝘊𝘪𝘵𝘺, 𝘈𝘶𝘨𝘶𝘴𝘵 4.  (JMCleopas-GIP/PIA 10/Bukidnon)